APS LIFESTYLE is an authorised distributor of Whirlpool ® appliances in Singapore.
home » privacy policy
Privacy Policy

Date updated: 31 August 2017

Whirlpool is a leading global manufacturer and marketer of major home appliances. Major brand names used in South East Asia include Whirlpool® and Ariston®.

 

We understand that visiting a company’s web site or doing business by email, phone, fax or direct (postal) mail requires trust on your part. We value this trust, and if we collect or use information about you, we will do so in a responsible manner consistent with this Statement.

 

This page describes how Whirlpool South East Asia Pte. Ltd. (“Whirlpool”) and its brands handle information we learn about customers in Singapore.  Certain specialized services offered by Whirlpool have their own websites and corresponding privacy statements that can be viewed on those websites.

 

 

YOUR CONSENT AND PREFERENCES

Whirlpool may, from time to time, contact you with communications regarding our products or services. These communications may come from Whirlpool or one of its brands, and may involve product information, marketing or promotions, research, and/or other topics. To contact you, Whirlpool and its brands may use the information you provide to us, including e-mail, direct (postal) mail, fax or phone. You may, at any time, inform us that you do not want Whirlpool and its brands to contact you by sending your request to our Privacy Officer using the contact information below. You may also opt-out of promotional e-mail communications from one of our brands by clicking on a link provided in that brand’s promotional e-mail message. However, please note that you cannot opt-out from all communications, as Whirlpool and its brands may need to send you information related to our products (e.g. warranties, service reminders, etc.), your orders or accounts, etc.

 

WHAT KIND OF INFORMATION DOES WHIRLPOOL COLLECT?

Whirlpool collects two types of information: Personal Information (including but not limited to Full Name, Photograph, Video Image, Mobile/Residential Number, Personal email address, Residential address, Age or birth date, Profession etc.) and aggregate or “combined” information. We may also receive Personal Information about you from third-party sources, such as publicly-available sources, social media platforms, and providers of third-party products or services, and combine such Personal Information with other Personal Information that we have collected. If we receive Personal Information about you from a third party, we will take reasonable steps to ensure that the third party from whom we receive information had obtained consent for the disclosure of your Personal Information, or that you are aware that we have collected Personal Information about you and the circumstances of the collection. Personal Information is data specifically about you, which you typically provide on a voluntary basis. Aggregate or combined information includes data that is related to you but studied as a group and does not identify you specifically. You cannot “opt-out” from having aggregate information collected.

 

WHAT ARE COOKIES, WEB BEACONS, AND LOG FILES?

Cookies – cookies are small text files that we may store on your computer to help us identify your computer the next time you visit or to enable some functions on our web sites. Whirlpool’s third party service providers and business partners may also use cookies to collect non-personal information from visitors to our sites. We may use such information to measure the effectiveness of our marketing campaigns and web sites. If you are not comfortable with our use of cookies, please review your browser software to learn how it may be set to notify you when you receive a cookie or to reject all cookies. However, disabling cookies may limit some functionality and your experiences on our web sites.

Web beacons – web beacons are miniscule electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye. When used, web beacons (also known as “clear GIFs” or “tracking pixels”) may tell us such things as: how many people are coming to our web sites, whether they are one-time or repeat visitors, which pages they’ve viewed and for how long, how well certain online advertising campaigns are converting, and other similar web site usage data. When used in an e-mail, web beacons can tell us the time the e-mail was opened, if and how many times it was forwarded, and what links users click on from within the e-mail message. Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, as well as make you aware of Whirlpool products, services, and/or special offers in which you may be interested.

Log Files – these are files that record web activity and gather non-personal statistics about your visit to or use of our web sites. Log files may help us capture, among other things: (i) your IP Address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (note that, depending on your ISP, the number assigned to your computer can be different every time you connect to the Internet); (ii) the type of browser and operating system you use; and, (iii) other information about your online session, such as the URL you came from to get to our web site and the date and time you visited our web site. In addition to using this information to better understand how our web sites are used, we may use information captured through log files such as an IP Address (together with your personal information) to troubleshoot technical problems, maintain online safety and security, and if necessary, prohibit or restrict access to our Online Services by certain users.

Interest-based Advertising – We allow trusted third parties to place advertisements for our products and services on sites operated by others. These trusted third parties will use cookies and web beacons to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site and other sites that you may visit. To support this interest-based advertising solution, we and the companies we have contracted with may use anonymous information about your visits to our and other web sites. The information collected and used by this process is always anonymous and does not enable any third party to identify you individually. If you would prefer not to receive our interest-based advertising, you can opt out of this activity at the Digital Advertising Alliance (DAA) website (http://www.aboutads.info/) by clicking here.

 

HOW DOES WHIRLPOOL USE AND DISCLOSE INFORMATION ABOUT ME?

Unless otherwise stated at the point of collection, Whirlpool may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc. Regardless of what may be said at the point of information collection, Whirlpool reserves the right to contact you in the event of a service notification for your registered appliance, or to issue other notices concerning the safety of your appliance regardless of your stated privacy preferences. Whirlpool uses aggregate information only as anonymous grouped data to better understand how visitors use our site, such as the pages most frequently viewed, the paths visitors use while navigating the site to optimize the experience, and to count the number of visitors.

 

Whirlpool may disclose your information to third parties acting on our behalf, such as call center operators, shippers, servicers, people who analyze data for us, etc. While these third parties have access to some of the information Whirlpool may have about you, the information is limited to what they need to know to do their jobs. Whirlpool may disclose and share your information with our brands, such as the ones listed at the beginning of this policy. If Whirlpool sells an affiliated company or other business asset, we reserve the right to transfer your personal information in connection with such a sale. Also, Whirlpool may disclose your information as necessary (1) if we determine a web site or policy violation has occurred; (2) if we believe such disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights and property of Whirlpool; (3) to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud prevention or investigation.

 

HOW WILL WHIRLPOOL MAKE CHANGES TO THIS POLICY?

From time to time, we may update this Policy. If we do, we will note near the top of this page the date that any changes are made and/or when they become effective. If the changes being made are material (that is, we make a major change in the important points of the policy), we may alert you to the changes in a more prominent way. For example, we may temporarily highlight the new or revised sections in this Policy, temporarily post a prominent notice on our home page or registration/login page, or temporarily add the word “Updated” to the title of this Policy and any hypertext links pointing to this Policy. In some instances, we may also send you an e-mail message or other communication telling you about the changes and any choices you may have or actions you can take before they go into effect. Your inaction or continued use of our Online Services after any such alerts or notices, or your acceptance of any changes for which we require your prior approval, will tell us that you agree to these changes. If any changes we make will affect, in a material way, the way we treat any personal information collected directly from children/students, we will first contact parents (or, in the school context, the appropriate educators) and obtain the required form of consent.

 

HOW DOES WHIRLPOOL SECURE MY PERSONAL INFORMATION?

Whirlpool is committed to maintaining the security of the data you provide us and will take reasonable precautions as per applicable law to protect your personal information from loss, misuse or alteration. Please note that there is always some risk in transmitting information over the Internet. We do use secure connections on our web sites to protect credit card information during its transmission.

 

WHAT ABOUT THE SECURITY OF LINKED SITES?

Some of our web sites may contain links to web sites owned by other companies. Because Whirlpool has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy statement of each site you visit. Whirlpool is not responsible for the content or privacy practices of sites owned by other companies.

 

INFORMATION COLLECTED FROM CHILDREN UNDER THE AGE OF 13

Our website and applications are aimed at a general audience and Whirlpool does not generally seek to collect information about children under the age of 13.  If we offer an app or website feature that collects information about a child under age 13, we will detail the type of information that we collect and how we use and disclose that information.  We will obtain parental consent before we collect, use, store or disclose any personal information about a child under the age of 13. A parent or guardian of a child may contact us to request that we delete such information, if any, from our records (subject to local law restrictions). To do so, contact our Privacy Officer.

 

CAN I UPDATE OR CHANGE MY INFORMATION?

If you are a registered user of this site, you may review, revise, correct or update your information at any time by updating your profile. You may also submit a request to our Customer Service Officer if you would like to update or change personal information that Whirlpool has about you. Whirlpool will respond within a reasonable time.

For more information, contact our Customer Service Officer.

 

By Postal Mail:
Customer Service Officer
99 Bukit Timah Road, #04-02/03
Alfa Centre Singapore 229835

 

By E-mail:
helpdesk.sg@whirlpool.com

If we make photocopies of information related to your request, we reserve the right to recover related photocopy charges.

 

YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES

By using this web site or any other Whirlpool web site, you agree to the terms of this Privacy Policy. This Privacy Policy applies only to information provided by or collected from customers in the Singapore and is not intended to describe data handling procedures for information collected by other linked web sites or business partners.

We reserve the right to change or update this Privacy Policy at any time.

Terms of use

COPYRIGHT

This web site contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Whirlpool or its affiliates or have been licensed to Whirlpool by the owner(s) of those rights so that it can use this material as part of this web site. Whirlpool retains copyright on all Information, including text, graphics and sound.

MARKS (trademarks, service marks)

The Whirlpool, Kitchen Aid, ------------------  word and the respective logos are registered trademarks and service marks of Whirlpool Properties, USA. All other trademarks displayed on this web site are either owned and/ or licensed to Whirlpool.
No mention is made of rights with respect to other trademarks, service marks or trade names whether registered or not, which may attach to certain words or signs used herein. The absence of such mention, however, in no way implies that there is no protection of these marks, trade names, words or signs.

OTHER INTELLECTUAL PROPERTY RIGHTS

Note that any product, process or technology described on the website and documents may be the subject of other Intellectual Property Rights reserved by Whirlpool or a third party. No right to use any such Intellectual Property Right is granted hereunder.
This information is provided "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.
This information may include technical inaccuracies or typographical errors. Changes may be periodically made to the information herein and shall be incorporated in new editions.
Whirlpool can make improvements or changes in the products, the programs or services described at any time without notice.

You may :

  • use and display the materials only on your personal computer only for personal use. Whirlpool grants you a limited, personal, non-exclusive and non-transferable license only for such use.
  • Print copies of the information on this site for your personal use and store the files on your computer for personal use.

You may not

  • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the web site except as set out under "You may". These restrictions apply in relation to all or part of the material on the web site;
  • copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the web site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site.
  • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; without our express written consent.